Shipping Policy

1. General Overview

At Range Hood HQ, we take pride in providing fast, reliable, and secure delivery for all our customers. Every order is handled with care and shipped using trusted carriers to ensure your products arrive safely and on time.

We currently ship within the continental United States.

2. Processing Time

  • Orders are typically processed and shipped within 1–3 business days after payment confirmation.

  • Custom-made or special-order items may require additional processing time of 7–14 business days before shipping.

  • Orders placed on weekends or holidays will be processed the next business day.

You’ll receive a shipment confirmation email with tracking details once your order has been dispatched.

3. Shipping Methods and Delivery Times

We use reliable shipping carriers and freight services based on the size and weight of your order.

Shipping Method Estimated Delivery Time Details
Standard Ground 5–10 business days Small to medium packages
Freight Delivery 7–14 business days Large or heavy items (range hoods, commercial appliances)
Expedited Shipping 2–5 business days Upon request; subject to additional fees

Delivery times are estimates and may vary depending on product availability, weather, or carrier delays.

4. Freight Shipping Policy

For heavy or oversized products, freight delivery will apply.

  • Curbside Delivery Only: The freight carrier will deliver your item to the curb or driveway. Inside delivery or installation is not included unless arranged in advance.

  • Delivery Appointment: The freight carrier will contact you to schedule a delivery date and time.

  • Inspection Required: Please inspect all packages before signing the delivery receipt. If visible damage exists, note it on the delivery document and contact support@rangehoodhq.com immediately with photos.

Failure to report shipping damage at delivery may void eligibility for a damage claim.

5. Shipping Costs

  • Shipping costs are calculated based on product weight, dimensions, and destination.

  • Some items qualify for free shipping promotions (as indicated on the product page).

  • Expedited and special delivery options may incur additional charges.

6. Shipping Restrictions

  • We ship only within the continental U.S. (no shipments to Alaska, Hawaii, or Puerto Rico at this time).

  • We cannot deliver to P.O. Boxes or APO/FPO addresses due to product size and carrier restrictions.

  • For international orders, please contact us directly for a custom shipping quote.

7. Lost, Delayed, or Damaged Shipments

If your order is lost, delayed, or arrives damaged:

  1. Notify us within 48 hours of delivery (or expected delivery).

  2. Keep all packaging materials and provide clear photos of the item and box.

  3. Email us at support@rangehoodhq.com with your order number and description of the issue.

We will work directly with the carrier to file a claim and arrange for a replacement or refund when applicable.

8. Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

  • Orders shipped to an incorrect address due to customer input are not eligible for free reshipment.

  • If the order has not yet shipped, contact us immediately to correct your address.

9. Tracking Your Order

Once your order ships, you’ll receive an email with tracking information and a link to monitor your delivery status.
For further assistance, contact our support team at any time.

10. Contact Us

For any shipping-related inquiries, please contact our support team:

📧 Email: support@rangehoodhq.com

📞 Phone: (888) 681-3679